customer support
What Klarna's AI Did in 30 Days — And What Broke
Klarna's AI handled 2.3M chats in month one — 700 agents' worth. Resolution dropped 82%. What they built, what broke, what to replicate.
March 18, 2026·7 min read
Knowledge Hub
The CX Leader's AI Support Guide
Everything you need to evaluate, deploy, and optimize AI support — organized by where you are in your journey.
All Articles432 total · page 29 of 36
key concepts
How to Write SaaS KB Articles (Cut Tickets 40%)
How to write SaaS KB articles that cut tickets 40-60% — structure, scannable format, actionable content. The framework, with examples.
March 18, 2026·4 min read
customer support
How does AI create personalized customer journeys in fintech?
AI creates personalized fintech journeys through data analysis, behavioral tracking, and predictive modeling—boosting customer loyalty by 25-40%.
March 18, 2026·5 min read
customer support
Why does infrastructure matter for AI customer support?
Robust infrastructure ensures AI support scalability, reliability, and performance—preventing 99% of system failures and supporting growth.
March 18, 2026·5 min read
customer support
How does Klarna improve e-commerce conversion rates?
Klarna's smart payment options reduce cart abandonment by 35% and increase conversion rates through flexible Buy Now, Pay Later solutions.
March 18, 2026·5 min read
support metrics
How does AI improve CSAT scores in fintech support?
AI improves fintech CSAT scores by 25-35% through faster response times, personalized interactions, and reduced human errors.
March 18, 2026·4 min read
ticketing system
Intercom vs Ada: Which Wins for AI Support?
Intercom = hybrid AI + human handoff. Ada = fully autonomous AI. Which wins for your team? Pricing, AI quality, and where each falls short.
March 18, 2026·4 min read
ticketing system
Aisera vs Intercom: Which Wins on ROI in 2026?
Aisera wins on IT workflows + automation ROI; Intercom wins on CX + conversational AI. Where each falls short — and our pick for 2026.
March 18, 2026·5 min read
ticketing system
Intercom vs Forethought: Which Wins for AI Support?
Intercom for broader conversational AI; Forethought for ticket deflection. Where each falls short on resolution, and our pick for 2026.
March 18, 2026·5 min read
ticketing system
Intercom vs Gorgias: Which Wins for Ecommerce?
Gorgias is purpose-built for ecommerce (Shopify-native); Intercom is broader. Where each falls short for ecommerce — and our pick for 2026.
March 18, 2026·5 min read
ticketing system
Which has more business impact: Intercom or Help Scout?
Intercom delivers higher automation impact through advanced AI, while Help Scout provides better team collaboration and customer relationships.
March 18, 2026·5 min read
ticketing system
Does Intercom or HelpDesk deliver better support ROI?
Intercom typically delivers higher ROI through advanced AI automation, while HelpDesk offers lower costs but limited automation capabilities.
March 18, 2026·5 min read
Want the complete playbook?
Download the free AI Agents Playbook — how top CX teams deploy autonomous agents to resolve 70% of tickets.
Download Free Playbook →