customer support
Why Most Customer Insights Never Turn Into Action
Most customer insights die in a dashboard. Here's the 5-step workflow that turns NPS, churn signals, and usage data into action that lifts retention 25%.
March 18, 2026·7 min read
Knowledge Hub
The CX Leader's AI Support Guide
Everything you need to evaluate, deploy, and optimize AI support — organized by where you are in your journey.
All Articles432 total · page 35 of 36
key concepts
7 Disadvantages of AI Customer Service (Real Cases)
Hallucinations, compliance gaps, 35% higher escalations, brand damage (Air Canada, Klarna). 7 real risks of AI customer service and how to avoid each.
March 18, 2026·7 min read
customer support
How is voice AI transforming fintech customer interactions?
Voice AI transforms fintech interactions through natural language processing, instant transactions, and cost reduction — cutting support costs by 50%.
March 18, 2026·5 min read
customer support
What insights do customer support leaders share about industry trends?
Customer support leaders like Ethan Walfish share insights on AI adoption, team scaling, and future industry challenges through expert interviews.
March 18, 2026·12 min read
customer support
What do customer support executives say about industry evolution?
Customer support executives like Alex Litoff discuss team building, technology adoption, and industry challenges in expert interview series.
March 18, 2026·8 min read
key concepts
What is a chatbot and how does it work in customer support?
A chatbot is an AI-powered virtual assistant using NLP and machine learning to provide 24/7 automated customer support responses.
March 18, 2026·4 min read
key concepts
What is DeepSeek R1 and why is it trending in AI support?
DeepSeek R1 is an advanced generative AI model with enhanced NLP capabilities and reasoning, transforming AI customer support chatbots.
March 18, 2026·5 min read
customer support
What mistakes did Klarna make with AI customer support?
Klarna's first AI support attempt failed due to poor implementation, but they corrected course to automate 66% of customer inquiries successfully.
March 18, 2026·7 min read
key concepts
What mistakes should you avoid in knowledge base articles?
Avoid technical jargon, unclear instructions, and outdated content. Use scannable formatting, SEO optimization, and regular updates instead.
March 18, 2026·4 min read
ticketing system
Zendesk Advanced AI: Is $50/Agent Actually Worth It?
What Zendesk Advanced AI ($50+/agent/mo) actually does, how long setup takes, and 3 cases where it's not worth it — plus the alternatives.
March 18, 2026·5 min read
ticketing system
Zendesk vs HubSpot: Where Each Fails for AI Support
Zendesk vs HubSpot for AI support: where Zendesk wins, where HubSpot is cheaper, and where both fail. Our honest verdict for 2026.
March 18, 2026·6 min read
ticketing system
Pylon vs Zendesk: Which Wins B2B Support in 2026?
Pylon wins B2B Slack-based support; Zendesk wins multi-channel. AI automation, pricing, and the honest pick for 2026 — both have real gaps.
March 18, 2026·6 min read
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